Welcome to Pulp Ayurveda (“we,” “us,” “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://pulpayurveda.com/ (“Website”), purchase our products, create an account, interact with customer services, subscribe to newsletters, or otherwise use our services. Your privacy is important to us, and we are committed to protecting your personal information and being transparent about our practices.
1. Information We Collect
A. Personal Information You Provide Directly
We may collect personal information you voluntarily provide when you:
Create an account or login;
Place an order or make a purchase;
Subscribe to newsletters, promotions or alerts;
Complete forms on our Website;
Contact customer support.
Examples may include:
Full name
Email address
Phone number
Billing and shipping address
Payment details (processed via secure payment partners; we do not store full card numbers)
Newsletter preferences
Order history and customer feedback
This information helps us fulfill your orders, communicate with you, and personalize your experience.
B. Automatically Collected Information
When you visit or use our Website, we automatically collect certain technical information using cookies and similar technologies. This may include:
Your IP address
Device type (mobile, desktop, tablet)
Browser type and version
Pages viewed and time spent
Clickstream data and navigation patterns
Interaction with advertisements and promotions
We use cookies for functionality, analytics, and marketing purposes. You may manage cookie preferences as prompted on the site.
2. How We Use Your Information
We use the collected information for the following purposes:
A. For Operational Purposes
Process and fulfill orders, including payments and delivery.
Manage user accounts and login credentials.
Respond to customer inquiries and support requests.
Confirm account details, update records, and verify identity.
B. To Communicate With You
We may send:
Order confirmations and shipping notifications;
Updates about promotions, offers, or new products (only with your consent);
Newsletters if subscribed;
Customer service messages, including responses to your questions.
You may unsubscribe from marketing or promotional emails at any time via an unsubscribe link in the email.
C. For Analytics and Improvement
We analyze usage patterns and trends to:
Improve website performance and user experience;
Understand product popularity and customer interests;
Detect security issues or abusive behavior.
3. Cookies and Tracking Technologies
Our Website uses cookies, web beacons, and similar tracking technologies to enhance functionality and gather usage data. You will see a cookie consent notice when you first visit the site, allowing you to accept or customize your preferences.
Types of cookies we use:
Essential Cookies: Required for basic site functions (e.g., login sessions, shopping cart).
Analytics Cookies: Help us understand how visitors interact with the site.
Marketing/Advertising Cookies: Enable personalized ads and measure campaign effectiveness.
You can manage or disable cookies through your browser settings, which may affect site functionality.
4. How We Share Your Information
We do not sell or rent your personal data to third parties for their marketing purposes. We may share information with:
A. Service Providers and Business Partners
Payment processors (to complete purchases securely)
Shipping and fulfillment partners
Analytics and advertising services
Email newsletter or customer service platforms
These partners are bound by confidentiality and data-use agreements and only have access to what is necessary to perform their services.
B. Legal Compliance
We may disclose information when required by law or in response to valid legal processes, such as:
Court orders
Law enforcement requests
Government or regulatory investigations
We may also disclose data to protect our rights, safety, property, or the rights of others.
5. Security of Your Information
We use industry-standard security measures such as:
Secure Sockets Layer (SSL) encryption for data in transit;
Firewalls and secure servers;
Access controls to limit who can view or use your data.
While we strive to protect your personal information, no online system can be 100% secure. You play a role in protecting your data by keeping login credentials confidential.
6. Data Retention
We retain your data only as long as necessary to:
Complete the transaction or communicate with you;
Comply with legal obligations (e.g., tax records);
Resolve disputes or enforce agreements.
Inactive or unnecessary data may be deleted or anonymized.
7. Third-Party Links
Our Website may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices of such external sites and encourage you to review their privacy policies before providing any personal information.
8. Children’s Privacy
Our website is not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If we learn that we have collected data from a child under 18, we will take prompt steps to delete it.
9. Your Rights and Choices
Depending on your location and applicable data laws, you may have the right to:
Access the personal information we hold;
Correct or delete your data;
Opt out of marketing communications;
Withdraw consent where applicable.
To exercise your rights, please contact us as below.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The “Last Updated” date will be revised when changes occur. Continued use of the Website after such changes constitutes acceptance of the updated terms.
11. Contact Us
If you have any questions, concerns, or requests regarding your privacy, data access, or this policy, you can contact us at:
Email:info@pulpayurveda.com
Address: E-1/1150 25FT Road Shivagi Marg, Near Fouji Builder Post 4.5th, Sonia Vihar, New Delhi 110094, India
